Reference

How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep support channels open. This policy explains what we gather, how we use it, and how you can request changes.

Account data protectionPayment information securitySupport request recordsCookie usage disclosureData retention periods
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Jata Ace How We Handle Your Information
POLICY QUESTIONS

How to Reach Us About Privacy

If you have questions about this privacy policy, want to see what data we hold, or need to update your information, contact us through any of these channels. Our team handles data requests and explains how your information is used.

Live Chat Open the chat widget from any page and ask about your data. Our team can confirm what we have on file and guide you through access requests or corrections during the conversation.
Email Support Send your privacy question or data request to our support email. Include your registered mobile number so we can locate your account and respond with the details you need within a few business days.
Account Settings Log in and open account settings to review the information we store, update your email or mobile number, and manage cookie preferences. Some data changes require verification through a one-time code sent to your phone.
DATA HANDLING

How We Protect Your Information

We handle account data, payment records and support messages with care. Here's how we keep your information secure, what we use it for, and how long we hold it before deletion.

Secure Storage

Your login credentials are encrypted. Payment records from bKash, Nagad and Rocket deposits are stored with transaction IDs and amounts, not full wallet details. We use SSL encryption for data in transit and access controls for stored records.

Cookie Use

We place cookies to maintain your login session, remember your language choice and track site performance. You can disable non-essential cookies in your browser settings, though this may affect features like staying logged in across visits.

Data Retention

Active account data stays on file while you use the platform. After account closure, we retain transaction records for regulatory requirements and delete other personal information after the required period. Support chat logs are kept for service improvement.

Access Requests

You can request a copy of your data, ask us to correct outdated information, or request deletion where regulations allow. Contact support with your registered mobile number to start the request. We respond within the timeframe local law requires.

Privacy Policy Questions

We collect your mobile number, email, device type and IP address during registration. When you deposit via bKash, Nagad or Rocket, we receive transaction references to credit your account. Support messages are stored to resolve queries.

We share transaction details with payment providers to process deposits and withdrawals. We do not sell your data. Game providers receive only session tokens, not your personal information. Marketing partners may see anonymized usage patterns, not individual profiles.

Active account data remains on file while you use the platform. After closure, we retain transaction records for the regulatory period required in your jurisdiction, then delete other personal information. Support logs are kept for service improvement.

Yes. Contact support with your registered mobile number to request a copy of the data we hold. We respond within the timeframe local data protection regulations require and send the information to your registered email address.

Log in to account settings to update your email or mobile number. For data deletion, contact support with your request. We verify your identity through an OTP sent to your phone, then process the deletion according to regulatory retention rules.

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to track site performance. You can disable non-essential cookies in your browser settings, though this may affect some features.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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